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E-mail Questions

Your complete satisfaction is guaranteed. If you are not pleased with your electronic download purchase for any reason, please notify customer service.

Why didn't I receive an order confirmation e-mail?
There are a number of reasons why you may not have received a confirmation email.

 

Typographical error in the e-mail address entered during registration.
We've found the most common reason that e-mails are not received is that a typographical error was made while entering an e-mail address. Sign in on the site and modify your account information.

Preferences or e-mail filters may be blocking our e-mail.
Most e-mail filters control unwanted e-mail by blocking e-mail addresses originating from an unwanted source. If you suspect that an e-mail filter is preventing you from receiving your order and shipping confirmations for orders from our site, you will need to add our e-mail address enews@Clotilde.com to your address book or list of approved senders. This applies to the following:

Stand Alone Applications
 E-mail programs installed on your computer to control junk mail (such as Human Authenticator, HushMail Spam Control, Mailblocks, Spam Arrest or Spam-Sieve).

Internet Service Providers
Add Clotilde.com to your safe sender's list
Some internet service providers filter e-mail. You may want to contact your internet service provider to confirm that you are able to receive e-mails from our e-mail address above.

AOL® Users:
  1. Open your Clotilde.com e-mail.
  2. Click on the 'Add Address' icon in the toolbar.
  3. enews@Clotilde.com is automatically placed in the name and e-mail field in the 'Add Contact' pop-up box. Verify the information is correct and then...
  4. Click the 'Save' button.
  5. Clotilde.com will be entered into your AOL Address Book.
For more information, click here for AOL Support.
Yahoo!® Users:
  1. Open your Clotilde.com e-mail.
  2. Click the 'Add to Address Book' link next to the icon on the far right.
  3. enews@Clotilde.com is automatically placed in the e-mail field in the 'Add to Address Book' page. Verify the information is correct and then...
  4. Click 'Add to Address Book'.
  5. Clotilde.com will be entered into your Yahoo! Address Book.
For more information, click here for Yahoo! Support.
Hotmail® Users:
  1. Open your Clotilde.com e-mail.
  2. Click 'Save Address(es)' at the top of the message.
  3. enews@Clotilde.com is automatically placed in the e-mail field in the 'Add to Address Book' page.
  4. Clotilde.com will be entered into your Hotmail Address Book.
For more information, click here for Hotmail Support.
Earthlink® Users:
  1. Open your Clotilde.com e-mail.
  2. Click your mailbox's 'Message' menu and choose 'Add Senders' to your Address Book.
  3. Clotilde.com will be entered into your EarthLink Address Book.
For more information, click here for EarthLink Support.
Outlook 2000 and Higher Users:
  1. Open your Clotilde.com e-mail.
  2. Click on the Actions menu on the top of your email window.
  3. Choose Junk Email
  4. Select Add Senders Domain.... to Safe Senders List to add DRGnewsletters.com Clotilde.com to your safe sender list.
Gmail Users:
  1. Open your Clotilde.com e-mail.
  2. Click on "more options" in the email header.
  3. Click "add sender to contacts list" to add DRGnewsletters.com Clotilde.com to your safe sender list.

Corporate E-Mail
 If the e-mail address you entered for your order is a corporate e-mail address and your company's network filters for junk e-mail or e-mail that is not business related you may not receive the confirmation or shipping status e-mails.

Your Computer
If your e-mail program allows you to set up restrictions around incoming e-mails you may want to review this as a possible cause.