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Special Instructions

Your complete satisfaction is guaranteed. If you are not pleased with your electronic download purchase for any reason, please notify customer service.

I have Windows XP and Adobe® Reader®, but I am not able to download your electronic downloads. What now?
In some cases, it is possible that your antivirus protection contains a firewall, a standalone firewall or other protective software installed to help prevent against spyware, viruses, malicious code, etc. which may be prohibiting your ability to download the pattern. If you think this might be the case, refer to your software's documentation for instructions on how to add safe sites to the software's list. Be sure to restart your computer after making changes to firewall and antivirus software settings because although they may appear to accept the new settings immediately, this is not often the case.

AOL Users
If the confirmation e-mail you receive after your purchase contains a link which does not appear to be clickable, or you cannot click on the link and open the browser, copy and paste the URL into the address bar on your Web browser.

Although AOL software is designed to work with the Web browser already installed on your computer, some of the features on our site may not work. If you find that some of the features are not functioning properly, use another Web browser outside of AOL. To do this follow the steps below:

While connected to AOL, minimize the AOL program window by clicking on the minus sign in the top right-hand corner of your screen.

If the Internet Explorer (or another browser program) icon is on your desktop or in your task bar, simply click on it and type our URL, www.Clotilde.com in the address bar once the browser window opens. If there is no icon for a Web browser on your desktop, click Start, then Programs and browse the list for a Web browser program.

If you do not have another Web browser program, you can download the latest version of either Microsoft Internet Explorer or another browser program.

How to get help from Adobe® for software issues. Adobe Web support and resources.
Download Adobe® Reader®
Adobe® Reader® Frequently asked questions - Answers to general and technical questions about Adobe Reader.
Adobe® Reader® Online support - Includes top support issues, user-to-user forums and technical support.
Adobe® Reader® System requirements - Current listing of system requirements needed before installing Adobe Reader.