Ordering Information
ORDER OPTIONS AND CUSTOMER SERVICE INFORMATION
Our guarantee is simple: You must be completely satisfied with every item or return it to us within 90 days for credit, exchange or refund.
Order by Phone
Please have your order, credit card number and expiration date handy.
Call Toll-Free (800) 772-2891 or (903) 636-4094, Monday-Friday, 7 a.m.-9 p.m., Saturday, 7 a.m.-5 p.m. and Sunday, 9 a.m.-5 p.m. CT. Use Visa, MasterCard, Discover or American Express.
Order by Fax
Fax completed order form anytime to: (800) 863-3191 or (903) 636-4282 (credit cards only).
Order by Mail
Fill in order form. Pay with check, money order, Visa, Mastercard, Discover or American Express. Amount of check or money order should cover merchandise and shipping/processing charges. No CODs.
- Indiana residents add 7% sales tax to the total order including shipping.
- Texas residents add 8.25% sales tax to the total order including shipping.
Mail to:
Clotilde, LLC
PO Box 7500
Big Sandy, TX 75755-7500
Duplicate Catalogs
Receive duplicate catalogs? Enclose mailing labels or copy them exactly.
Indicate correct name and address. We will correct our mail list.
Customer Service
For questions regarding your order, contact customer service via e-mail or call (800) 545-4002 Monday - Friday, 8 a.m. to 7 p.m. CT, Fax (903) 636-4282, 24 hours a day, 7 days a week. Give customer and order numbers for quicker service.
Shipping and Processing
We process all orders promptly. We ship U.S. Mail or UPS. We also ship to most APO & FPO addresses. Occasionally, items are shipped separately. To avoid delays include correct delivery charges.
Delivery Time
Shipments may take up to 2 weeks to be received. See below for Drop Shipment information. If you do not receive your order, please contact our Customer Service Department.
Drop Shipments
Some items are shipped from the manufacturer. Allow 4-6 weeks for delivery.
No air shipments are available on drop ship items. No shipments outside
contiguous 48 states unless otherwise noted in the product description. Must use street address. No P.O. Boxes.
Express Shipments
We will guarantee delivery on in-stock merchandise within 3 business days from the time we receive your order. (Available in the continental U.S. only.) Add $12.00 to regular delivery charges in the contiguous 48 states. Some items cannot be shipped air, as noted in product description.
Guarantee
Satisfaction is Guaranteed. Complete back side of packing invoice, return with merchandise for replacement, exchange or refund, C/O Customer
Service, within 90 days of purchase. Returns accepted only if in saleable condition.
Mail List Preferences
We make our mailing list available to carefully screened companies whose
products may be of interest to you. If you prefer not to receive such
mailings, please copy your mailing label exactly, mail to us C/O Mail
Preference Service.
Shipping and Processing Charges, USA, Surface
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Additional Shipping and Processing Charges
Certain tables, sewing machines and lights incur an additional shipping/processing charge that may not be appear in the grand total but will be added at time of shipment. Please check your specific item(s) to see what this additional charge may be.
Canadian Customers
Outside USA call (800) 772-2891 or (903) 636-4094 or fax (800) 863-3191 or (903) 636-4282. Pay with Visa, Mastercard, Discover or American Express or check in U.S. funds only. Add $5.00 in addition to shipping/processing charges. All customs, duties and taxes (GST) are the customer's responsibility.
Electronic Downloads Outside USA and Canada
INSTANT worldwide delivery of download product (all other product shipped to U.S. and Canada only).
Product Appearance
Occasionally, prototype samples are photographed. Actual products may vary. You get the newest version. We are not responsible for typographic errors. We reserve the right to adjust orders accordingly.